We’re here to help
StepHub Support
Questions, privacy requests, and safety reports go directly to the developer behind StepHub.
Primary support
support@stephub.us
Include your device model, iOS version, and what you were trying to do. Never send Health exports, passwords, or payment-card information.
Common help
Apple Health
Open iPhone Settings → Privacy & Security → Health → StepHub to review permissions. StepHub continues with local features if a permission is declined.
Premium
Subscriptions are billed by Apple. Manage, restore, or cancel through your App Store account. Deleting the app does not cancel a subscription.
Community
Community requires iCloud and is invite-only. Use in-app report, block, delete, leave, and share-management controls first when available.
Delete your data
Use StepHub Settings to delete local records or Community data. You can also email us for privacy, access, correction, or deletion help.
Safety and moderation
For a Community safety concern, use the in-app report control and email support@stephub.us. StepHub is operated by one developer; the inbox is monitored, but it is not an emergency service.
- Credible imminent danger or child-safety concerns: targeted for triage within 1 hour.
- Harassment, hate, sexual content, dangerous activity, or privacy reports: within 24 hours.
- Spam and other reports: within 2 business days.
If anyone is in immediate danger, contact local emergency services.